Frequently Asked Questions

If you do not find the answers to your questions on this page, please contact Customer Service at (831)384-6131.

About Your Water	Billing / Customer Service	Conservation	Ord Community Customers	The District
What is the fluoride concentration in my water? Why is my tap water warm? Why does water smell like rotten eggs? Why won't my soap lather? Do I need a water softener? Why is there sand in my tap water? Why does my water look cloudy? Milky water? What causes the color in my water? Why are there colored particles in my water	Where can I pay my bill and what are the District’s hours? What does HCF mean? Why do I get two sewer bills? Do you give a discount for one year's full payment or senior citizen discounts? When is my bill due? What does the minus sign mean on my bill? What does the late fee / taxes / deposit line mean on my bill? What is Electronic Bill Payment? What does it cost to sign up for Electronic Bill Payment? Is it safe to sign up for Electronic Bill Payment? How do I sign up for Electronic Bill Payment? Do you accept credit card payments? Why do I have to come in to the office to sign for service, pay deposit or to pay for a delinquent notice?	What is seawater intrusion and how does it affect our water supply? Does the District have a toilet rebate program and how do I qualify? How much water will I conserve if I change my toilets to 1.3 gallon per flush toilets?	Why did the District take over operations of the water and wastewater collection systems on the former Fort Ord? How are the water and wastewater rates for the Ord Community established and calculated? Why are District rates for the Ord Community different from those for Central Marina? Why are the Ord Community’s wastewater rates three times those in Marina? Are all water users in the Ord Community metered? Do Ord Community customers need to make a deposit? What kind of conservation plan does the District have for Ord Community customers?	Why did the District join Monterey County Water Resources Agency's (MCWRA) Zones 2 and 2A on March 26, 1996? How can I communicate with the District about water and wastewater issues? When and where are your Board of Directors meetings?