Pay Your Water Bill Automatically with EBP

The following information also is included on the Electronic Bill Payment Authorization Form.

How do I sign up for Electronic Bill Payment?

Simply complete Authorization Form and return it to the Marina Coast Water District
(MCWD) with a blank voided check (deposit slips and photocopies are not
acceptable).

Who is eligible to participate?

Electronic Bill Payment (EBP) is available to all customers of the Marina Coast
Water District, whose accounts are in current status.

Can I have EBP withdrawn from any bank account type?

Currently, we are authorized to accept EBP from checking and savings accounts.
For checking accounts, simply attach a voided check with the completed form, or,
for savings accounts, consult your bank to determine if your account is eligible for
EBP.

Will I still receive a MCWD bill in the mail?

Yes, you will still receive a MCWD bill to show what will be deducted from your
account.

Is there a charge for this service?

There is no MCWD charge. However, some financial institutions may charge for
automatic payments. Please ask your bank about possible fees.

Can I select the date on which the bill is paid?

No. Your MCWD billing cycle will remain the same.

When will the MCWD withdraw funds from my account?

MCWD will withdraw funds from your bank account on the due date of your bill.

What if I don’t agree with the amount charged on my bill?

If for any reason you dispute your billing, you may contact the MCWD
prior to the bill’s due date to resolve it before payment is withdrawn.

Can I pay multiple MCWD accounts through this program?

Yes, as long as each MCWD bill is paid from the same bank account, you
can sign up multiple accounts under the EBP service.

What if I decide to pay multiple MCWD accounts from more than one
bank account?

If you wish to pay multiple MCWD accounts from more than one bank
account, simply fill out one application for each bank account.

What if a payment is rejected by bank?

Payments may be rejected by a financial institution for insufficient funds,
closed accounts or other reasons. If your payment is rejected for any
reason, the MCWD reserves the right to charge a $15 processing fee on
your next bill. Your account will also incur a late charge fee/penalty. The
MCWD also reserves the right to discontinue your participation in the EBP
program if your payment is rejected more than once in a twelve-month
period. Your financial institution may also charge your account fees for
rejected payments.

How do I discontinue participation in the EBP program?

You may cancel EBP at any time simply by notifying the MCWD in
writing. If you change banks or account numbers, you will need to
complete another EBP Authorization Form.