(831)384-6131 Customer Service and 24-hour Emergency Service


To help reduce the potential for exposure, reduce the spread, and mitigate the COVID-19 (coronavirus) impact in our County, beginning July 15th the Marina Coast Water District will proactively close their offices to public access until further notice. Please read below for alternative means for service.

  • Online payments can be made at https://www.mcwd.org/customer_service_payments.html
  • Phone - You can make a payment over the phone, 24 hours a day with our automated payment system. Have your water and financial account numbers handy and you can make payment with Visa, Mastercard, Amex, Discover. Call (831) 384-6131, Press 1, to access this service. If paying by cash, please contact Customer Service for information.
  • Drop Box - The District offers a drop box location at our headquarters office at 11 Reservation Road, near the front entrance. All payments dropped into the box are picked up by 8:30 a.m. Monday through Friday. Please include your account number and check made out to Marina Coast Water District.

Call the District's Customer Service Department at (831) 384-6131, Press 2, during normal business hours. Business hours are 8:00 a.m. through 5:30 p.m. at the District's Reservation Road office, and 8:00 a.m. though 5:00 p.m. at the District's Ord Office.

A message from the Marina Coast Water District regarding COVID-19 and your water

We would like to reassure you that there is no indication that transmission of COVID-19 can occur via drinking water supplies, and we do not anticipate any current scenario that would interrupt water availability to our community.

We are committed to ensuring your water quality and water reliability because we know you depend upon it every day. MCWD's drinking water is safe to drink, surpasses all drinking water standards, and we monitor water quality on a continual basis to ensure your water always meet standards.  Also, as a routine precaution, the District chlorinates its drinking water and maintains a safe disinfection residual in the system to ensure protection against viruses and bacteria. 

At this time, we are asking our customers to please limit in-person visits to our office and to pay bills by phone or mail until further notice  We're sorry for this inconvenience but believe it to be a prudent precautionary measure that helps ensure our employees remain healthy and at work.

Additional information is available on the CDC website,


Keith Van Der Maaten
Marina Coast Water District
General Manager


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