Ways to Pay Your Water Bill

NEW: Convenient Way to Pay Your Bill at Walmart with CheckFreePay

MCWD customers can now pay their water bills in person with cash or debit card at any Walmart location nationwide using the CheckFreePay service.

With CheckFreePay, we're offering our customers more flexibility and choice in how they pay their water bills. This service is especially helpful for residents who prefer to pay with cash or a debit card. Or just want a quick, in-person option near their daily errands.

If you are having trouble paying with MCWD CheckFreePay, select here for additional instructions.

How It Works

• Visit any Walmart in the U.S. and bring your phone number, valid ID, and most recent statement.
• At the customer service desk or Money Center, present your phone number and ID. Important: The 9-digit remittance zip code (945720008) printed at the bottom of the customer's bill must be entered (all 9 digits without the dash).
• The Walmart associate will pull up the most recent bill amount and confirm if you want to pay that amount or enter a different amount, and ask you to confirm your address.
• Pay with cash or debit card (Walmart does not accept credit cards for this service).
• A $1.50 Walmart service fee applies. There is no cost to or from the District.
• You will receive two receipts, one from Walmart and one from CheckFreePay (Marina Coast Water District
• Payments are processed by the next business day.

Customer FAQs

• Can I use cash or a debit card? Yes — both cash and debit cards are accepted.
• Is exact change required? No — Walmart provides change.
• Can I use credit cards? No — only cash or debit card at Walmart.
• Can I go to any Walmart? Yes — all Walmart stores participate.
• What do I need to bring to Walmart? You must provide a phone number, a Valid ID, and a recent bill with the account number on it. Important: The 9-digit remittance zip code (945720008) printed at the bottom of the customer's bill must be entered (all 9 digits without the dash).
• Is there a fee for using this service? Yes — Walmart charges $1.50. There is no charge from or to Marina Coast Water District
• How quickly is my payment processed? Payments are processed the next business day.
• I want to know more about CheckFreePay. CheckFreePay from Fiserv is one of the nation's largest walk-in bill payment networks, allowing millions of Americans to pay utility, phone, cable, insurance, and other bills in person at retail locations nationwide. checkfreepay.com

Do You Still Have Questions

Our Customer Service Team Will Be Happy to Help You Out
Call us  at (831) 384-6131 or (831) 883-5900
Or email: customerservice@mcwd.org.

Locations of Local Walmarts

 

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What to Do If Your Bill Is Past Due

Payment plans are also available for customers who are having difficulty paying their bill.  Please call (831) 384-6131 or (831) 883-5900, if you need to set up a payment plan or if you just need a couple of extra days to pay your bill.

If you need help paying your bill visit the financial assistance page.

The Water Shutoff Protection Act (California Senate Bill 998) requires agencies like MCWD to provide customers with a written collection policy on shutting off water service if bills are not paid after receiving a 48-hour door tag.

The MCWD's Collection Policy can be viewed by clicking on the links below:

• English Version
• Spanish Version
• Chinese Version
• Korean Version
• Vietnamese Version
• Tagalog Version