Phone: (831) 384-6131 or (831) 883-5900
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MCWD Customer Service

Supporting Affected Federal Employees (S.A.F.E.)

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Affected by the Government Furlough? Government Employee? We're Here to Help.

MCWD recognizes the challenges that many individuals and families are facing during this uncertain time and is committed to ensuring that no federal employee customer goes without essential water service.

Program Highlights. The S.A.F.E. Program offers the following support measures for qualifying customers:

  • Flexible Payment Plans: Temporary arrangements to spread payments over time.
  • No Service Shutoffs: Water service will not be interrupted for affected customers during the shutdown.
  • No Late Fees or Penalties: All late fees will be waived while the program is in effect.

Eligibility. Any customer listed on a Marina Coast Water District account who is a federal employee directly impacted by the government shutdown may request assistance.

To verify eligibility, applicants must provide one of the following:

  • Federal employee ID card or badge
  • Recent federal pay stub (issued within the past 60 days)
  • Other official documentation confirming federal employment

How to Apply. Customers may submit verification documents in one of two ways:

  • Email: Send a scanned copy to customerservice@mcwd.org
  • In Person: Visit the Customer Service counter at 920 2nd Avenue, Suite A, Marina, CA 93933. Our staff will scan them into your account

Once documentation is received, MCWD will review and update accounts within 2–3 business days.

Program Duration. The S.A.F.E. Program will remain available throughout the duration of the government shutdown. Once federal operations resume, the program will conclude.

Contact Information. For more details or personalized assistance, customers are encouraged to contact MCWD's Customer Service team:

MCWD S.A.F.E. Program — FAQS

Any customer (whose name is listed on a Marina Coast Water District account) who is a federal employee impacted by the government shutdown may request temporary assistance.

To help ease the impact during the shutdown, MCWD is offering:

  • Temporary flexible payment plans to spread payments over time
  • No service shutoffs during the shutdown period
  • No late fees or penalties while the program is in effect

To verify federal employment, please submit one of the following:

  • Federal employee ID card or badge
  • Recent federal pay stub (issued within the last 60 days)
  • Any other official document confirming federal employment

You can submit documents in one of two ways:

  • Email: Send a clear scanned copy to customerservice@mcwd.org
  • In Person: Bring documents to the Customer Service counter; staff will scan them into your account
    920 2nd Avenue Suite A, Marina CA 93933

Once documents are received, Customer Service will review and update your account within 2–3 business days.

This support program will remain active while the government shutdown is in effect. Once government operations return to normal, the program will no longer be available.

Please reach out to our Customer Service team at: