Phone: (831) 384-6131 or (831) 883-5900
(Customer Service & 24-hour Emergency)
Hours: Mon-Thu & Every Other Fri 8am–5pm
(Telephone Only ... see Fri Closure Info PDF)

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FEDERAL HEALTH AGENCY CONFIRMS

 

 

 

Fort Ord Drinking Water

SAFE THEN — SAFE NOW

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MCWD Customer Service Bill Pay Portal

Reports of People With False Water Quality Information Seeking to Sell Water Filtration Devices

We have received reports that individuals are going door-to-door claiming that your tap water is unsafe and offering to sell water filtration systems.

Our state-certified water quality professionals work around the clock, conducting over 2,000 tests yearly to ensure your water meets all quality standards. These tests are performed by independent, state-certified laboratories and are automatically reported to the state. You can trust the quality of your water.

You may want to be cautious about anyone who asks to enter your home and test your water. Marina Coast Water District (MCWD) employees will never ask to enter your home to sample or examine your water without your prior knowledge or request. If you want to confirm that someone at your door is from MCWD, please call our office at (831) 384-6131 for verification. Your safety and the quality of our water supply are our top priorities.

For more information, please: View this brief document on how we ensure quality water, Visit the Water Quality page, view our annual water quality report (CCR), or contact customer service at (831) 384-6131.

MCWD Watching Over Your Water 24/7
MCWD Customer Service Department is moving.

WE MOVED — JUNE 9, 2025

Our Customer Service team has moved to MCWD's main office at the Imjin Office Park, 920 2nd Avenue, Suite B.

View details
MCWD Celebrates Groundwater Awareness Week

Our Community Depends on Groundwater. It Is Our Job to Protect This Vital Resource.

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MCWD Customer Service Bill Pay Portal

New Customer Account Portal and Bill Pay Available

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Current accounts and bill pay WILL NOT transfer. We apologize for any inconvenience.

Please create a new online account.

MCWD Landscape Incentives news

Does Your Accessory Dwelling Unit Require a New Water Service?

aka granny units, in-law apartments, second units

View or Download

ADU Fact Sheet

ADUs must have all features required in a standard residence. Get the PDF.

Rethink your landscaping

Now is the perfect time to rethink your landscaping

significantly reduce outdoor watering

incentive programs

Generous Rebates

Water efficient landscapes are an attractive alternative to grass lawns.

MCWD Retrofit Rebates

Simple practices to save water during the drought

maximize your household water use efficiency

rebate programs

Retrofit Rebates

Low-flow toilets, hot-water pumps ... clothes washers too.

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MCWD Bill Pay

About July and August Bills: What Happened and How We Are Making It Right

We charged last year's lower rates on July and August bills, and we're sorry.

We fixed it, recalculated the charges on affected accounts, and added a review step to our billing process so this does not happen again.

We will not charge late fees on these adjustments, and payment plans are available.

→ Please read more about what happened and how we can help
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MCWD Bill Pay

Sign up for the Online Bill Pay Portal

Access paperless billing, view your bill online, make one-time payments, set up recurring payments.

Signup or Login
MCWD Start or Stop Water Service

Start or Stop Water Service Online

For convenience, you can initiate new water service or discontinue existing service online.

Get Started
MCWD Employment Openings and Job Descriptions

Explore Careers at MCWD

View the latest openings, download an application, and explore full descriptions of all positions.

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MCWD Water Quality & and Testing

Exceptional Quality

Diligent monitoring ensures your water meets all Federal and State drinking water standards.

more info
MCWD Water Shortage Contingency Plan

During a Drought

MCWD's Water Shortage Contingency Plan outlines how things change during a drought.

view the plan
MCWD Conservation Rebates & Incentives

Conserve & Save

Numerous rebates are available when you participate in our Landscape Incentive Program.

learn more